Reviews

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TESLA I was have problem with my vehicle where service codes we coming on. I originally took my tesla to SC in Reisterstown, MD with BMS codes. After a day and half I was advsied that my Tesla was no longer diveable. (we obvisouly had a few chose words about my vehicle being drivin and it now a brick) Fastforward I had my vehicle towed to EC after doing a little reseach and speaking with someone. I was advsied that my vechle my not be "DEAD" and recoverable. My TESA has been with EC for two months. I can't seen on my TESLA app if my vehile has been moved but, it does not look like it has. After receving and approving several request for EC to approve testing and repair cost I have been told they have other priorites. I still haven't been told if the vehicle is runnning.

★ ★ ★ ★ ★

I’m a little late in posting this but wanted to share my experience with this business. I brought my Audi in for an oil change after seeing other positive reviews. I was able to make an appointment for the same day and when I arrived, they seemingly started on it right away. Afterward, Aaron provided a really detailed explanation of other maintenance I should consider and provided estimates. Repairs in general are costly but compared to other estimates I’ve received, these were much less and more importantly seemed reasonable and fair. I’d definitely recommend and will be returning.

Really appreciate you taking the time to post this! We’re big on getting cars in and moving RIGHT AWAY— fast doesn’t mean rushed. We focus on being ACCURATE and clear so you know exactly what’s going on with your Audi. And having a former VW/Audi tech on our team definitely helps us stay sharp on those vehicles. Thanks again for the trust — we’ll be ready when you need us next.

- EC Auto Pros
★ ★ ★ ★ ★

Tire got a nail in it. They Patched it in like 10 minutes.

Thank you for your review! We’re glad we could take care of your tire quickly while making sure the repair was done properly and precisely. Fast service is important, but doing it right the first time matters most to us. We appreciate your business and look forward to helping you again anytime.

- EC Auto Pros
★ ★ ★ ★ ★

This place is fast and efficient also cost is good! Definitely come if you need your car fix! Every dollar spend here is worth the money. They fix my door and also fix future problem I might have!

★ ★ ★ ★ ★

★ ★ ★ ★ ★

I was extremely pleased with my experience here. The staff was friendly and professional. I would definitely go back. I highly recommend this place.

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★ ★ ★ ★ ★

It looks like they don't even have their own shop and share garages with another car repair shop. Very unprofessional and didn't put parts correctly so I had to point out to fix it correctly. Labor charges same rate as tesla dealer and don't see there is any benefit to go there.

Hi Zhen, Thank you for taking the time to share your experience. I’m really sorry to hear that your visit didn’t feel as smooth as it should have. We truly care about every customer who walks through our doors. Opening this shop has been a passion project for me because Tesla owners along the East Coast have almost no alternative besides the dealership. We’ve been grateful to help customers from the Carolinas all the way to Connecticut save 40–70% on major repairs by repairing components—like HV batteries and motors—that the service center normally replaces. We may not have the massive resources of a Trillion-dollar corporation, but we make up for it with honest work, transparency, and doing our best every day. Regarding our facility, the waiting area is shared with our landlord, but the 4,000+ sq ft service shop is fully dedicated to our team and secured. I understand how things might have appeared from the outside, and I appreciate you pointing it out—we’re continually improving as we grow. About the part you mentioned, I’d really appreciate it if you could share a photo or any additional details. I’m glad we were able to correct it right away, but I still want to understand fully so we can keep getting better. For context, our labor rate is typically 20–40% lower than the Tesla service center depending on region, and our availability is typically 4-8 weeks sooner. You’re always welcome to reach out or stop by— I’d truly like the chance to make this right and give you a better experience next time. Thank you again for giving us the opportunity to work on your vehicle.

- EC Auto Pros
★ ★ ★ ★ ★

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